Privacy Policy

Last Updated: January 2025 | Effective Date: January 2025

1. Introduction

OptiSelect ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lawn green bowls league management platform and mobile application.

2. Information We Collect

Personal Information

Name, email address, phone number
Date of birth and gender
Club membership information
Profile photos (optional)
Game participation and availability data

Automatically Collected Information

IP address and browser type
Device information and operating system
Usage data and analytics
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Provide and maintain our services
Manage team selections and game scheduling
Send notifications about games, competitions, and club announcements
Process rink bookings and availability responses
Improve our platform and user experience
Communicate with you about your account
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Club administrators and team managers (as necessary for league management)
Other club members (limited to name, availability, and game-related information)
Service providers (Firebase/Google Cloud for hosting and storage, AWS for email delivery)
Legal authorities (when required by law)

5. Data Storage and Security

Your data is stored securely using Firebase/Google Cloud services with servers located in Europe. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure authentication, and role-based access controls.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights

Under GDPR/UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data ("right to be forgotten")
Restrict processing of your data
Object to processing
Data portability
Withdraw consent at any time

To exercise these rights, contact your club administrator or email us at: support@optiselect.co.uk

8. Cookies

We use essential cookies to maintain your session and preferences. We also use analytics cookies to understand how our platform is used. You can manage cookie preferences through your browser settings or our cookie consent banner.

9. Third-Party Services

Our platform uses the following third-party services:

Firebase (Google) — Authentication, database, hosting, and storage
Amazon Web Services — Email delivery (SES)
Google Fonts — Typography
Font Awesome — Icons

Each third-party service has its own privacy policy governing the use of your information.

10. Children's Privacy

Our service is not intended for users under 13 years of age. Users aged 13–16 require parental or guardian consent. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your data may be processed in countries outside the UK/EEA where our service providers operate. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform. The "Last Updated" date at the top of this page indicates when the policy was last revised.

13. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Email: support@optiselect.co.uk